Terms and conditions

Here you’ll find all the information about who The Bio Group Ltd are and the legal terms and conditions relating to our website and our products and services.

Information about The Bio Group Ltd

Our website is owned and managed by The Bio Disposables Group Ltd. We’re a company registered in England and Wales (company registration number 06788870) whose registered office is at 10 Roushill Bank, Shrewsbury, SY1 1PN. You may contact us at this address or on 01743 600101. Our registered VAT number is [complete this].

Unless we say otherwise, we use the terms “The Bio Group Ltd”, “we” and “us” on this page and throughout the website to refer to The Bio Disposables Group Ltd.

We’re a friendly bunch, so if you have a question about this website, products, services, and any of our Terms and Conditions then please contact us.

Website terms and conditions

The website terms and conditions (“Website Terms”) apply the use of The Bio Group Ltd website (the “Website”). Please read these terms carefully, furthermore, we recommend that you print and keep a copy for your future reference. The Bio Group Ltd reserves the right to change the terms and conditions at any time and without notification. By accessing, using or registering with the Website, you confirm that you have read, understood and agree to these Website Terms in their entirety. If you do not agree to these Website Terms in their entirety, you should not use this Website.

Website usage

You must only use this Website for lawful purposes, and you must not use it in a way that infringes the rights of anyone else. You may use, download and print content from the Website solely for your own personal use. Other than for your own personal use, you may not without our prior written consent:

copy, reproduce, use or otherwise deal with any content on the Website;
use the content of the Website for any commercial exploitation whatsoever.

Password & account security

It’s your responsibility for maintaining the confidentiality of your password and account details, along with any activities that occur on your account. We are not liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

Accuracy of content

To the extent permitted by applicable law, The Bio Group Ltd disclaims that all information displayed in or on this Website is accurate, complete, up-to-date and/or does not infringe the rights of any third party. User-generated content are the opinions of those users and do not represent the views, opinions, beliefs or values of The Bio Group Ltd.

General terms and conditions of sale

These general terms and conditions of sale (“General Terms and Conditions of Sale”) apply to any order you place through The Bio Group Ltd website at www.musicbros.co.uk (the “Website”). You must read these General Terms and Conditions of Sale carefully. By placing an order through the Website, you confirm that you have read, understood and agree to these General Terms and Conditions of Sale in their entirety. If you do not agree to these General Terms and Conditions of Sale in their entirety, you must not order any product or service through the Website.

Website terms and conditions

Whenever you use this Website to order a product or service, our Website Terms and Conditions will apply to your use of the Website in addition to these General Terms and Conditions of Sale. By ordering a The Bio Group Ltd’ product or service through our Website, you shall be deemed also to have read, understood and agreed to our Website Terms and Conditions, and also our Privacy Policy.

Product and service descriptions

We take precautions to ensure that prices quoted on the Website are correct and that all products are described correctly. However, when ordering products or services through the Website, please note that:

  • orders will only be accepted if there are no material errors in the description of the goods or services or their prices as advertised on this Website;
  • all prices are displayed in pounds Sterling inclusive of UK VAT, where applicable (save for our International Deliveries, please see the International Delivery section below for further detail) unless expressly indicated otherwise packaging may vary from that shown on the Website;
  • the weights, dimensions and capacities shown on the Website are approximate only;
  • whilst we try to display the colours of our products accurately on the Website, the actual colours you see will depend on your monitor and we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery;
  • all items are subject to availability. We will inform you as soon as possible if the product(s) or service(s) you have ordered are not available and we may offer an alternative product(s) or service(s) of equal or higher quality and value;
  • we show the cost of delivery at the point of order but we reserve the right to change this in circumstances where the charge is incorrect.

Acceptance of your order

Please note that completion of the online checkout process does not constitute our acceptance of your order. Our acceptance of your order will take place only when we dispatch the product(s) or commencement of the services that you ordered from us.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, placing an order on this website places you (the consumer) under an obligation to pay. The specific moment that this becomes applicable is when you (the consumer) click on the “Pay Now” button on the order confirmation page. If you supplied an email address when entering your payment details (or have registered with us), we will notify you when we have received the order. We will also send you a dispatch confirmation email.

Everything you order through the Website remains the property of The Bio Group Ltd until we have received full payment.

During the checkout process, you will be asked to complete your payment details. All fields indicated as compulsory must be completed. Please note that we will collect and store your information, using an encrypted secure payment mechanism and will only use your information for our own database use.

All card payments are subject to authorisation by your card issuer and we take payment when we accept your order. If your payment is not received and you have already received the products you ordered from us, you must pay for the products or return those products to us in the same condition that you received them, at your own expense. If you do not do this within 30 days of the date on which we cancel your order, we may collect or arrange for collection of the products at your expense. We reserve the right to charge you for any and all damage to (or other adverse interference with) any products that are the subject of an unpaid order.

If your product is not in stock, then we will not process your order and inform you of this in writing (including e-mail). If you’ve already paid for the product we’ll issue a refund to you in full as soon as possible.

Delivery charges

Delivery charges and timescales vary depending on what you ordered and where it’s going to.

Delivery will be to the UK or international address or store specified in your order.

We shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control.

In the UK, delivery charge refunds can only be made in accordance with your legal rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and other applicable legislation. Similar rights may apply for some international deliveries.

International delivery

Some countries have customs, legal, regulatory and restrictions which are beyond our control. We reserve the right to define what can and cannot be delivered to international addresses.

Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for international delivery, some of our products may not be available for delivery to certain destinations outside the UK. We reserve the right to define what can and cannot be delivered to which destination.

Payment – Purchases will be made in pounds Sterling. International credit card providers or banks will determine the exchange rate and may add an additional processing or administration charge in relation to such payment which international credit card holders will be liable to pay.

Products are sold on a delivery duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing an order for international delivery.

Occasionally, the supply of your product(s) or service(s) may be delayed or prevented for reasons beyond our control – for example, material shortages, import delays or higher than anticipated demand. Where this is the case, we will, of course, make every effort to keep you informed but shall be under no liability to you for such delay or failure.

Your right to cancel

If you are a UK/EU consumer, you have the legal right, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel your order within fourteen working days following your receipt of the goods or the date on which we begin provision of the services. Refunds for orders cancelled under the provisions of the Consumer Contracts Regulations 2013 will be processed in accordance with your legal rights. For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre (for example the Citizen’s Advice Bureau if you are in the UK).

  1. Inform us of your decision to cancel the contract. To do this please contact us by email. This must be sent to us before the end of the 14 day cancellation period.
  2. Send the products back to the following address: The Bio Group Ltd Cancellations, 10 Roushill Bank Shrewsbury Shropshire West Midlands SY1 1PN You must do this no later than 14 days after you notified us of the cancellation. Please note that weekends, bank holidays and public holidays are counted when you calculate the 14 days.

Also note that if you cancel the contract, you will have to pay the cost of returning the relevant products to us. We are not obliged to give you a refund until we receive the products back from you or we receive evidence from you that you have sent them back to us. We strongly recommend you send the products using a secure or trackable method – i.e. Recorded/Special Delivery – and that you retain your proof of postage.

If you wish to cancel (or are considering cancelling) a product or service you have ordered from us, please be aware of the following terms that apply:

  • Applicability of cancellation rights: Legal rights of cancellation under the Distance Selling Regulations available for UK or EU consumers do not apply to certain products and services (for example, made to measure orders, flowers, plants, food, gifts and personalised items);
  • Damaged or incorrectly supplied products: You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by post, phone or e-mail only) within a reasonable period of time. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.

This is not intended to be a full statement of all your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

If you cancel your order in any of the circumstances set out above save for cancellation under the provisions of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, we will refund any money paid by you after any products, which have been delivered to you, are returned to us. In the case of damaged or incorrectly supplied goods, we may offer you a replacement product. Any refunds given by us will be made to the debit/credit card account provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged on return or for which we arrange collection, as outlined above.

Where we deliver products to a third party in accordance with your order, you will only be able to exercise this cancellation right if you can return the goods to us (or arrange for us to collect them).

Our goodwill refund policy

Our “goodwill” returns’ policy does not affect your legal rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or other legislation. Any “goodwill” refund or exchange (where there is no legal right to a refund or exchange under the Distance Selling Regulations or otherwise) may be offered on certain goods, in certain situations, when goods are returned in a resalable condition with a receipt or parcel summary document within 35 days of purchase.

You can return eligible products in-store or by post. When items are returned by post, the credit adjustment is made to the credit or debit card used as payment for the original order. Gift items will be refunded as a dated credit receipt.

If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you use a recorded delivery service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage.


There are certain liabilities, which we cannot exclude by law and nothing in these General Terms and Conditions limits our liability for personal injury or death caused by our negligence or for fraud.

You have certain rights as a consumer, including legal rights relating to faulty or misdescribed goods.

Any products we supply to you will be of satisfactory quality. If we deliver a product to you that is not of satisfactory quality, you can contact us for a repair or replacement or, where this is not possible, for a refund.

We are only responsible for losses that are a natural, foreseeable consequence of our breach of these General Terms and Conditions. We will not be liable to you if we are prevented or delayed from complying with our obligations under these General Terms and Conditions by anything you (or anyone acting on your behalf) does or fails to do or due to events, which are beyond our reasonable control.

You must follow any advice we give you to keep the products we supply to you safely (including any instructions or product manuals provided with the products). We cannot accept liability for damage to the products we have supplied, which is caused by your failure to follow this advice.

In any event, we will not be liable for any losses related to any business of yours including (without limitation) lost data, lost profits, lost revenues or business interruption.