Deliveries and returns
Deliveries free over £50 (T&Cs apply)
Regular email correspondence
No business wants to hold more stock than they need. That’s why we aim for next day delivery on all orders to UK mainland addresses. And in the unlikely event that there’s a problem with your order, we’ll go that extra mile to resolve it.
We deliver to UK mainland addresses* for FREE on orders of £50 or more.
If your order is below £50 carriage there will be carriage charge calculated during checkout.
Delivery to the following places requires special pricing:
- Northern Ireland
- Scottish Highlands & Islands
- Isle of Man
- Isle of Wight
- Channel Islands
- Republic of Ireland
* Excludes chemicals, blue roll, toilet roll and candles.
How long do I have to wait for my delivery?
We deliver in-stock items within 1-3 working days to any location. Pre-order/back-order delivery times will be indicated on the basket page.
Where possible, we will part dispatch orders which contain a combination of in-stock and pre-order/back-order items.
Can you deliver to an alternative address?
Yes, we can deliver to an alternative address.
Which couriers do you use?
For smaller orders we use DPD, larger orders will be fulfilled internally.
I’m sorry we don’t deliver outside of the UK at present.
All orders are fully insured against loss or damage whilst in transit, any damage must be reported within 48 hours of receiving your order.
We reserve the right to amend or withdraw our free delivery offer without prior notification.
If you are not completely satisfied with your online purchase, simply return it by an insured delivery method with all packaging intact and it in its original condition within 14 days, and we’ll gladly exchange it, offer you a different product of equal value or give you a full refund.
If you are returning goods because they have been damaged in transit you must inform us within 2 working days. This is so that we can make a prompt claim against the delivery company and correct the problem as swiftly as possible.
Before returning any products you must contact our Customer Service team for a Returns Number. Items returned without a valid returns number will be rejected. Refunds are made within 30 days. Please note that we can arrange the collection and return of goods in this instance but these additional costs must be paid for by the customer.
Please note if you’re returning a product it needs to be sent in its original packaging or a suitable alternative, as any damage in transit caused by unsuitable or no packaging will result in the return being rejected or a restocking fee based on the severity of the damage and value of the item.